If devices are not connecting: Disconnect and reconnect to the phone:
1. Unlock your iPhone and go to Settings.
2. Ensure that Bluetooth is ON. If not, select Bluetooth and select the button.
3. Select Accessibility. For older Apple devices, you may need to select General, then Accessibility.
4. Scroll down and select Hearing Devices.
5. Click on the name of your devices. Then select Forget my devices. You may need to do this twice.
6. Restart your hearing aids.
- If your hearing aids use batteries: Open and close the battery doors for both of your devices.
- If your hearing aids are rechargeable: Place the devices in and out of the charger. They will be in pairing mode for 3 minutes.
7. Your device will search for your hearing aids automatically.
8. Your hearing aids will appear as an available device once they are found. Select the name of your hearing aids.
9. Select Pair when you are prompted to do so by your device. You may need to do this twice.
Phone calls will now automatically stream from your device to your hearing aids while Bluetooth is on and within range.
10. If the devices still aren’t connecting, try restarting your phone (hold down the power button until the phone shuts off. Wait 30 seconds then turn back on. Follow steps 1-9 again.
